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Quoted – Beyond the Nexus: Does Google Have More Android Goodies Tucked Away? – Linuxinsider.com

January 4, 2010 by 5 Comments

Beyond the Nexus: Does Google Have More Android Goodies Tucked Away?

Google seems to have held little back about its Nexus One smartphone, if leaked documents are the real deal. That has led to speculation that it may have more surprises in store for its Android-related press event scheduled for next Tuesday. Changes to the open source mobile operating system, perhaps? More handsets built by other manufacturers?

Google (Nasdaq: GOOG) will be introducing its Nexus One smartphone device next Tuesday, it appears certain. Not that Google has said as much: All the the company has announced is that it will hold an “Android related” press conference on Jan. 5, a day identified in prior rumor accounts as the Google phone’s launch date.

It Feels Right

Everything about the announcement — the timing of it, prior leaks about the strategy Download Free eBook - The Edge of Success: 9 Building Blocks to Double Your Sales, and the expected Tuesday preview — makes sense.

“They are being smart announcing it before CES,” Scott Testa, a business professor at Cabrini College, told TechNewsWorld.

There will almost certainly be several mobile announcements of comparable excitement value at the conference, he suggested. “The future of computing is mobile — the industry knows that and is moving towards it.”

Former Partners?

The only surprise left is how — or whether — Google intends to soothe its Android partners’ bruised feelings, said Testa. “This is something that could easily cause a rift with partners that took a chance on Android, invested in it, only to see Google compete with them. If I am Motorola (NYSE: MOT) or T-Mobile, I would not be happy right now at all.”

Google appears to have no shame, however, he remarked. “If anything, this shows it is willing to go aggressively after the markets it wants.”

Still, it will probably want to make some kind of overture to keep its partners happy, he said.

http://www.linuxinsider.com/story/Beyond-the-Nexus-Does-Google-Have-More-Android-Goodies-Tucked-Away-69007.html

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Quoted – T-Mobile Offers Glimmer of Hope – or $100 Credit – in Data Loss Debacle – ECommerce Times

October 14, 2009 by 8 Comments
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T-Mobile Offers Glimmer of Hope – or $100 Credit – in Data Loss Debacle

T-Mobile has indicated that some of the data Sidekick users lost due to a Microsoft server failure may be retrievable after all. Those who can’t get their data back will receive a $100 credit toward purchases or bill payments at T-Mobile. All data customers will get a month of free service — and, no doubt, many more apologies as the company struggles to manage the problem.

Right now, the company is probably feeling its way through the crisis, Scott Testa, a business professor at Cabrini College, told the E-Commerce Times. Offering customers $100 for their trouble is a good first step — but the carrier is going to have to do much more if it wants to restore faith among its customer Boost customer satisfaction + retention with Salesforce.com Service Cloud 2. Click to learn more. base, he said.

“It will have to come clean about the server failure and how it happened — and, more importantly, the steps it is taking to make sure it never happens again.” For example, he said, T-Mobile should release a detailed plan — a, say, five-point plan for backup — in the near future. “Right now, they are doing a good job managing expectations by telling customer to expect the worst. So they have some credibility in this respect.”

That appears to be the smartest game plan T-Mobile can adopt going forward.

http://www.ecommercetimes.com/story/T-Mobile-Offers-Glimmer-of-Hope—or-100-Credit—in-Data-Loss-Debacle-68361.html?wlc=1255537135

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