Quoted – T-Mobile Offers Glimmer of Hope – or $100 Credit – in Data Loss Debacle – ECommerce Times

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T-Mobile Offers Glimmer of Hope – or $100 Credit – in Data Loss Debacle

T-Mobile has indicated that some of the data Sidekick users lost due to a Microsoft server failure may be retrievable after all. Those who can’t get their data back will receive a $100 credit toward purchases or bill payments at T-Mobile. All data customers will get a month of free service — and, no doubt, many more apologies as the company struggles to manage the problem.

Right now, the company is probably feeling its way through the crisis, Scott Testa, a business professor at Cabrini College, told the E-Commerce Times. Offering customers $100 for their trouble is a good first step — but the carrier is going to have to do much more if it wants to restore faith among its customer Boost customer satisfaction + retention with Salesforce.com Service Cloud 2. Click to learn more. base, he said.

“It will have to come clean about the server failure and how it happened — and, more importantly, the steps it is taking to make sure it never happens again.” For example, he said, T-Mobile should release a detailed plan — a, say, five-point plan for backup — in the near future. “Right now, they are doing a good job managing expectations by telling customer to expect the worst. So they have some credibility in this respect.”

That appears to be the smartest game plan T-Mobile can adopt going forward.

http://www.ecommercetimes.com/story/T-Mobile-Offers-Glimmer-of-Hope—or-100-Credit—in-Data-Loss-Debacle-68361.html?wlc=1255537135

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Quoted – Linuxinsider – Dell building Android Powered Internet Device

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Quoted – Linuxinsider – Dell building Android Powered Internet Device

http://www.linuxinsider.com/rsstory/67473.html?wlc=1246629342

In pursuing this path, Dell may be looking for another way to differentiate itself in the netbook market — though a pocket-sized Internet device is not a netbook, noted Scott Testa, a marketing Grow Your Business-Fast! Sign up for a FREE trial of Infusionsoft and double your sales in 12 months. consultant and professor of marketing at St. Joseph’s University.

Still, using Android and the ARM architecture could give product makers such as Dell a lower-cost product. At a time when PC devices and smartphones are converging, a return to the PDA mentality could offer Dell some possibilities, he said.

“There is no license fee and no Microsoft (Nasdaq: MSFT) More about Microsoft tax to pay for the operating system. I can see an opening for them,” Testa told LinuxInsider.

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Quoted – Windows 7 and the Enterprise – ECommerce News

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Quoted – Windows 7 and the Enterprise – ECommerce News

Windows 7 Likely to Get Chilly Reception at Enterprise Door

Microsoft has a higher mountain to climb to soften up enterprises on Windows 7 adoption that it did a few years ago. After the Vista train wreck, many are content to keep on getting by with Windows XP — at least, until their IT departments become convinced that the new OS will live up to its promise.

Unless they are high-tech firms themselves, companies tend to have conservative IT strategies, Philadelphia-based marketing Grow Your Business-Fast! Sign up for a FREE trial of Infusionsoft and double your sales in 12 months. consultant Scott Testa told the E-Commerce Times. “Usually, they like to wait a little while to make sure the kinks have been worked out — and then start adopting it.”

At the very least, he said, most companies will want to wait for the first service pack.

Microsoft suffered a black eye with the Vista rollout, he noted, which exacerbated those conservative tendencies.

Furthermore, “XP still fills the needs for most organizations,” said Testa.

http://www.ecommercetimes.com/story/Windows-7-Likely-to-Get-Chilly-Reception-at-Enterprise-Door-67446.html

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Quoted – Android a threat to Windows

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Windows 7 Starter Breaks Away From App Restrictions

Looming competition from Android will go far to keep prices in line, predicted Scott Testa, marketing professor at St. Joseph’s University.

“Android is getting a lot of buzz in the netbook market — Microsoft sees it as a threat,” he told TechNewsWorld.

Also, Microsoft got a lot of backlash when it first unveiled its watered down version of Windows 7, noted Testa, and it may be leery of antagonizing any user base.

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Europe to Nail Intel on Antitrust

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http://www.businessweek.com/globalbiz/content/may2009/gb20090511_514564.htm?chan=rss_topStories_ssi_5

The EU could fine the U.S. chipmaker more than $1.36 billion for allegedly anticompetitive moves against AMD that limited choice in PCs

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