Unlike Time Warner and Fox executives, or Democrats and Republicans, most folks eager to build personal wealth need skill in personal negotiations. Most days bring a boss who won’t approve a project, a store that won’t accept a returned product, or a child who refuses to clean up. And most situations can end with both sides happy (enough). Here’s how.
Take emotion out of the equation
However, says Scott Testa, a professor of business administration at Cabrini College, be prepared to walk away. “When you show emotion, it shows fear,” he explains. On that score, you can prosper by finding ways to disarm the adversary with cool.
What you don’t want to do, is to leave the table with a win-at-all-cost, says Testa. Be graceful. Go for the win-win.
And be ready to talk about just what “winning” means.
Related articles by Zemanta
- Quoted – In recession, bridal shops sing wedding bell blues – Washington Business Journal (scotttesta.com)